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OCR: INFORMATION SYSTEMS ANALYSIS AND DESIGN 5 5 7 Who uses information systems? An information system is used by the people in an organization and its customers You've undoubtedly used many information systems for example when registering for classes, get- ting cash from an ATM and purchasing merchandise on the Web You might even work for business or nonprofit organization where you access an information system as part of your job Not ever yone in an organization uses an information system in the same way. An information system must support the needs of people who engage in many different organizational activities To coordinate the activities of employees, most organizations use hierar- chical structure An organizational chart, such as the one in Figure 10-2 depicts the hierarchy employees in ...